At Peak Books, we carefully inspect and package every order. If your item arrives with significant damage affecting usability or playability, contact us within 7 days of delivery at info@peakbooks.co and we will review the issue.

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Replacements & Promo Codes
Whenever possible, we will offer a replacement or promo code. Refunds are only issued if a replacement is unavailable. Return shipping is covered only when a return is required for an approved damage claim. We do not accept returns for reasons other than confirmed damage.

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Order Cancellations
Orders that have not yet shipped — including pre-orders — may be cancelled at our discretion. Approved cancellations are issued as store credit. If a refund to the original payment method is approved, non-refundable payment processing fees will be deducted from the refund amount.

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Pre-Orders & Restocks

Pre-orders and restock items reserve inventory and are processed in advance of release or restock arrival. These titles are expected to ship on or around the listed release date or estimated arrival window. Release dates and restock timelines are provided by distributors and may occasionally shift. Orders ship within 1–2 business days once stock is received.

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​If an order includes both in-stock and pre-order or restock items, the entire order will ship once all items are available. Customers who wish to receive in-stock items sooner should place separate orders.

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Used & New Items
Used items are sold as-is and are only eligible for support if they arrive with significant undisclosed damage. New items must also arrive with damage confirmed by photo evidence to qualify for a replacement, promo code, or refund.

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Damaged Items
Damaged items are brand new and sealed but may have cosmetic defects such as cracked cases, loose discs, creases, dents, scuffs, or packaging wear. Damage severity varies by item. All damaged items are sold as-is and are final sale.

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Minor Cosmetic Issues on Regular Items
For standard (non-damaged) items, minor cosmetic issues such as cracked cases, loose discs, small dents, scuffs, or packaging wear do not automatically qualify for a full replacement or refund. Where possible, we may offer a replacement case, partial refund, or promo code at our discretion. Minor cosmetic issues on regular items do not imply the item should have been listed in the Damaged Items category.

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Additional Notes
Minor cosmetic wear from shipping or original packaging does not qualify as damage. Damage claims require clear photos of the item, disc hub (if applicable), packaging, and shipping box. Claims without sufficient evidence may be denied. All resolutions (replacement, promo code, partial refund, or refund) are determined at our discretion based on the condition of the item and the evidence provided.

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Return Policy Summary
• 7-day window for damage claims only
• Minor cosmetic issues do not guarantee a replacement or refund
• Discounted Damaged Items are final sale
• Orders cancelled prior to shipment are issued as store credit

• Pre-orders and restock items ship once available; mixed orders ship together once all items are in stock
• Refunds to original payment method have processing fees deducted
• All resolutions are at our discretion