At Peak Books, we carefully inspect and package every order. We ship within Canada only. If your item arrives with significant damage affecting usability or playability, contact us within 7 days of delivery at info@peakbooks.co and we will review the issue.

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Steelbook Shipping

All steelbooks are securely packed in a box with bubble wrap to prevent damage in transit. Steelbooks are never shipped in bubble mailers.

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Pre-Orders & Restocks

Pre-orders and restock items reserve inventory and are processed in advance of release or restock arrival. Payment for all orders, including pre-orders and restock items, is processed at the time of purchase. These titles are expected to ship on or around the listed release date or estimated arrival window. Release dates and restock timelines are provided by distributors and may occasionally shift. Orders ship within 1–2 business days once stock is received.

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​If an order includes both in-stock and pre-order or restock items, the entire order will ship once all items are available. Customers who wish to receive in-stock items sooner should place separate orders. Pre-orders and restock items may be sourced or reserved with distributors after purchase and are not eligible for cancellation.

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Order Cancellations

In-stock orders that have not yet shipped may be cancelled at our discretion. Approved cancellations are issued as store credit only.

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Pre-orders and restock items are processed and reserved in advance and are not eligible for cancellation once placed. Orders containing pre-order or restock items are not eligible for cancellation.

 

Replacements & Store Credit

Whenever possible, we will offer a replacement or store credit (issued as Peak Points) for approved damage claims. If a return is required, the item must be returned and received before any replacement or store credit is issued. Return shipping is covered only when a return is required for an approved damage claim. We do not accept returns for reasons other than confirmed damage.

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Pre-Owned & New Items

Pre-owned items are sold as-is and are only eligible for support if they arrive with significant undisclosed damage. New items must also arrive with damage confirmed by photo evidence to qualify for a replacement or store credit.

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Slipcovers & Packaging

New items are unused. Packaging varies by title. Some items may not come sealed as part of their original packaging, while others may be sealed either over the slipcover or on the case inside the slipcover. Slipcovers are considered part of the packaging and may show light shelf wear from manufacturing or transit. Mint condition is not guaranteed, including on sealed items. All orders are carefully inspected and packed before shipping.

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Damaged Items

Damaged items are brand new and sealed but may have cosmetic defects such as cracked cases, loose discs, creases, dents, scuffs, or packaging wear. Damage severity varies by item. All damaged items are sold as-is and are final sale.

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Minor Cosmetic Issues on Regular Items

For standard (non-damaged) items, minor cosmetic issues such as cracked cases, loose discs, small dents, scuffs, or packaging wear do not automatically qualify for a full replacement or refund. Where possible, we may offer a replacement case or store credit at our discretion. Minor cosmetic issues on regular items do not imply the item should have been listed in the Damaged Items category.

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Additional Notes
Minor cosmetic wear from shipping or original packaging does not qualify as damage. Damage claims require clear photos of the item, disc hub (if applicable), packaging, and shipping box. Claims without sufficient evidence may be denied. All resolutions (replacement or store credit) are determined at our discretion based on the condition of the item and the evidence provided.

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Lost or missing shipments will be investigated with the carrier before any resolution is provided.

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Price Changes

Prices may change at any time due to market conditions, availability, or supplier adjustments. We do not adjust or refund price differences on previously placed orders.

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Return Policy Summary
• 7-day window for damage claims only
• Minor cosmetic issues do not guarantee a replacement or store credit
• Slipcovers are considered packaging and are not guaranteed to be mint
• Discounted Damaged Items are final sale
• In-stock orders that have not yet shipped may be cancelled at our discretion and issued as store credit
• Pre-orders and restock items ship once available; mixed orders ship once all items are in stock
• Payment for pre-orders and restock items is taken at the time of purchase
• Lost or missing shipments are investigated with the carrier before resolution
• All resolutions are at our discretion