At Peak Books, we carefully inspect and package every order. If your item arrives with significant damage to the item or its packaging, or damage affecting usability or playability, contact us within 7 days of delivery at info@peakbooks.co and we will review the issue.

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Shipping, Pickup & Local Delivery

We ship within Canada only.

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Standard shipping starts at $6.99 for eligible single items. Orders that do not qualify for free shipping may ship at $9.99 depending on item type and order size. Final shipping rates are shown at checkout based on item type and order size.

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Most shipped orders include tracking. The shipping service used may vary based on item type, destination, and available carrier service. Eligible single-item orders to remote addresses, PO Boxes, or locations with limited tracked carrier service may ship by an available Canada Post service without tracking, such as Oversized Lettermail, when suitable for the item. Shipments without tracking do not include tracking updates or delivery scans.

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Temporary note for orders placed before July 5, 2026: Shipping rates are based on the checkout rates shown at the time of purchase. These orders are not eligible for shipping-rate adjustments or refunds. Existing unshipped orders using a former shipping option may be shipped using the selected service or upgraded at our discretion.

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Free shipping is available on orders over $125 before tax and shipping, and on orders containing 3 or more eligible items.

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Orders ship within 1–2 business days once all items are available. Estimated delivery is generally 2–8 business days, though shipments sent without tracking, remote destinations, carrier volume, weather, or other carrier delays may affect delivery time. Delivery estimates are not guaranteed. Orders are sent via major carriers and services such as Canada Post and Intelcom.

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Local pickup is available in Calgary at checkout. Free local delivery is available within Calgary on orders of $99+ before tax.​

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Steelbook Packaging

All steelbooks are securely packed in a box with bubble wrap to help prevent damage in transit. Steelbooks are never shipped in bubble mailers.

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Pre-Orders

Pre-order items are not ready to ship at the time of purchase. This may include upcoming releases, incoming stock, or special order items sourced from a distributor after purchase.

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Payment for all orders, including pre-orders, is processed at checkout, not at shipment. Pre-order timelines are based on release dates, distributor information, or estimated arrival windows, and may shift.

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Orders with pre-orders ship together once all items are available and ready to ship. Customers who wish to receive in-stock items sooner should place separate orders.

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Pre-orders and orders containing pre-orders are not eligible for cancellation once placed. If an item becomes unavailable or cannot be sourced from our distributor, Peak Books may cancel and refund the affected item or order.

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Purchase Limits

Peak Books may limit purchases of select titles to 1 copy per customer.

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Purchase limits may apply by customer, household, shipping address, billing address, account, or payment method. These limits help keep inventory available for individual collectors and prevent duplicate, bulk, or resale purchasing.

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The website may allow higher quantities to be added to cart based on available inventory, but all orders remain subject to Peak Books’ posted terms, purchase limits, and manual review.

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Orders exceeding purchase limits may be adjusted, partially refunded, or cancelled at our discretion. This includes duplicate quantities within a single order or multiple related orders placed to bypass purchase limits.

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Repeated attempts to bypass purchase limits may result in future orders being cancelled, blocked from placing future orders, or not fulfilled.

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Peak Books may also restrict accounts, deny claims, cancel orders, or decline future orders where returns, damage claims, promotions, Peak Points, or other store policies are used in a false, misleading, or abusive manner, or otherwise contrary to these policies.

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Order Cancellations

Orders are processed quickly, and cancellation requests are not guaranteed once an order has been placed.

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In-stock orders may only be cancelled at Peak Books’ discretion if the order has not yet been prepared for shipment, including picking, packing, fulfillment, or issuing a shipping confirmation email. Once an order has been packed, fulfilled, had a shipping confirmation email issued, shipped, or handed off to the carrier, it is no longer eligible for cancellation.

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Approved cancellations are issued as store credit only. Pre-orders and orders containing pre-orders are not eligible for cancellation once placed.

 

Damage Claim Resolutions

Approved damage claims are generally resolved through a replacement or store credit issued as Peak Points. At Peak Books’ discretion, a refund to the original payment method may be issued instead, including when a replacement is unavailable or when Peak Books determines that a refund is the most appropriate resolution.

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If a return is required, the item must be returned and received before any replacement, store credit, or refund is issued. Return shipping is covered only when a return is required for an approved damage claim. We do not accept returns for reasons other than confirmed damage.

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Pre-Owned & New Items

Pre-owned items are sold as-is and are only eligible for support if they arrive with significant undisclosed damage. For new items, damage must be confirmed by photo evidence to qualify for a replacement, refund, or store credit.

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Slipcovers & Packaging

New items are unused. Packaging varies by title. Some items may not come sealed as part of their original packaging, while others may be sealed either over the slipcover or on the case inside the slipcover. Slipcovers are considered part of the packaging and may show light shelf wear from manufacturing or transit. Mint condition is not guaranteed, including on sealed items.

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We do our best to indicate when a title includes a slipcover; however, availability can vary by distributor, pressing, shipment, or later availability, and is not guaranteed. Limited editions typically include slipcovers, and pre-orders for these titles are expected to include one, but this can change depending on the final pressing or distributor allocation. Slipcovers may not be included with later shipments, even if earlier copies included one. Listings may be updated once stock is received. All orders are carefully inspected and packed before shipping.

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Damaged Items

Damaged items are brand new and sealed but may have cosmetic defects such as cracked cases, creases, dents, scuffs, or packaging wear. Damage severity varies by item. All damaged items are sold as-is and are final sale.

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Minor Cosmetic Issues on Regular Items

For standard (non-damaged) items, minor cosmetic issues such as cracked cases, loose discs, small dents, scuffs, or packaging wear do not automatically qualify for a full replacement or refund. Where possible, we may offer a replacement case or store credit at our discretion. Minor cosmetic issues on regular items do not imply the item should have been listed in the Damaged Items category.

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Factory-sealed items may occasionally have loose discs inside the case due to manufacturing or transit. Because sealed items cannot be opened before sale, a loose disc is not automatically considered damage or a Damaged Item unless the disc arrives with confirmed damage affecting playback or usability.

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Additional Notes

Minor cosmetic wear from shipping or original packaging does not qualify as damage. Damage claims require clear photos of the item, disc hub (if applicable), packaging, and shipping box. Claims without sufficient evidence may be denied. All resolutions are determined at our discretion based on the condition of the item and the evidence provided.

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Lost or missing shipments are reviewed based on the shipping service used and available carrier information. Tracked shipments will be investigated with the carrier before any resolution is provided. Shipments without tracking do not include tracking updates or delivery scans, and may have limited carrier information available for review.

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Price Changes

Prices may change at any time due to market conditions, availability, or supplier adjustments. We do not adjust or refund price differences on previously placed orders.

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Return Policy Summary

• 7-day window for damage claims only
• Minor cosmetic issues do not guarantee a replacement, refund, or store credit
• Slipcovers are considered packaging and are not guaranteed to be mint
• Discounted Damaged Items are final sale
• Cancellation requests are not guaranteed once an order has been placed. Approved cancellations are at our discretion and issued as store credit only
• Pre-orders are not eligible for cancellation once placed
• Pre-orders ship once available; orders containing in-stock and pre-order items ship once all items are ready
• Payment for pre-orders is taken at checkout, not at shipment
• Lost or missing shipments are reviewed based on the shipping service used and available carrier information; shipments without tracking may have limited carrier information available for review

• Orders exceeding or attempting to bypass purchase limits may be adjusted, partially refunded, or cancelled at our discretion
• All resolutions are at our discretion